Frequently asked questions

Both the Abitmax body massager and the Shock wireless speaker are sold on Amazon. Every product page on this site links straight to the matching listing, so checkout, payment and delivery are handled entirely by Amazon.

Orders placed on Amazon ship from Amazon fulfilment centres and follow Amazon's delivery estimates for your ZIP code. Most US addresses receive their order within a few business days, and Prime members may see faster windows at checkout.

Returns are processed through your Amazon order page under Amazon's return policy. Keep the original packaging and accessories together so the return can be scanned and accepted quickly.

Every Abitmax device carries a 12-month warranty against manufacturing defects. Contact support@abitmax.com with your Amazon order number and we will arrange a replacement or resolution.

The massager uses a 3,000mAh rechargeable battery and charges over USB-C. A full charge typically covers several days of short sessions — around 10 to 15 minutes per area is plenty.

Yes. The Shock speaker is rated IPX7, so it handles rain, poolside splashes and accidental dunks. Close the port cover before use near water and avoid charging it while wet.

Yes — TWS pairing connects two Abitmax Shock speakers so one plays the left channel and the other the right, giving you true stereo outdoors.

Email support@abitmax.com or use the contact form. We answer every message within one business day, Monday to Friday, 9am–5pm ET.

Start with HEAT on level 1 for a couple of minutes, then switch to VIB on level 2. Move to EMS when you want a gentler, pulsing approach. Our blog guide walks through a 10-minute routine in detail.

It is designed for arms, abdomen, thighs, back and waist. Avoid broken skin, swelling, bruising and areas with implants, and keep each session to around 15 minutes per area.

It outputs roughly 60W across a 30W racetrack subwoofer and two 15W silk tweeters — loud enough for a backyard, a beach or a tailgate. Use the outdoor EQ mode when you need the bass to carry further.

Yes. The 10,000mAh battery has a USB power-out port, so you can top up a phone while music is playing. Expect slightly shorter playback when you do.

Abitmax products are sold on Amazon, so available markets and delivery options follow the listing you order from. US delivery is the primary fulfilment region for both products.

Email support@abitmax.com with your Amazon order number and a short description of the issue. If it is a manufacturing defect within 12 months, we will arrange a replacement or a suitable resolution.