Shipping, returns and warranty

Abitmax orders are completed on Amazon, which means delivery, tracking, payment and returns all run through the system you already use. Here is what to expect.

Free US shipping

Tracked delivery across all 50 states.

30-day returns

Processed through your Amazon order page.

12-month warranty

Coverage against manufacturing defects.

Amazon-fulfilled

Payment, delivery and returns handled by Amazon.

Shipping

Orders placed through Amazon ship from Amazon fulfilment centres. Delivery speed and any paid upgrade options are shown on the listing at checkout, based on your ZIP code.

Most US addresses receive their order within a few business days. Prime members may see faster, sometimes same-day or next-day windows, depending on the fulfilment centre closest to you.

Tracking is available in your Amazon account from the moment the parcel leaves the warehouse. If tracking has not updated within 48 hours of the promised ship date, contact us with the order number and we will chase it for you.

Returns and refunds

Every Abitmax product can be returned within 30 days of delivery under Amazon's return policy. Start the return from your Amazon order page — the label and refund are handled there.

Keep the original packaging and accessories together so the return scans without delay. Refund timing depends on Amazon's processing, typically a few business days after the parcel is received.

If a product arrives damaged or faulty, contact us first at support@abitmax.com with photos — we can often resolve the issue without a return at all.

12-month warranty

Every Abitmax device is covered for 12 months from delivery against manufacturing defects — battery failure, charging faults, driver issues, buttons or seals that fail in normal use.

The warranty does not cover accidental damage, water damage from an open port cover, cosmetic wear, or devices bought from unauthorised sellers.

To claim, email support@abitmax.com with your Amazon order number, a short description of the fault and a photo or short video if possible.

We reply to every message within 1 business day. Once verified, we arrange a replacement or another suitable resolution.

Questions before you order? Read the FAQ or contact support.